Job Type: Full-Time, Hybrid (2 days on-site preferred)
Job Location: Ashburn, VA
Salary: $165,000 per year
Category: ServiceNow
We are seeking a ServiceNow AI Developer with Now Assist, Virtual Agent, and Conversational AI experience to design, build, and optimize AI-powered solutions using the ServiceNow platform. In this role, you will configure out-of-the-box flows using Flow Designer and configure Virtual Agent and conversational AI experiences across core ServiceNow modules, including ITSM and scoped applications.
YOUR FUTURE DUTIES AND RESPONSIBILITIES
- Design & Configure: Build and customize ITSM, CRM, and scoped applications leveraging workflows, Flow Designer, business rules, client scripts, UI policies, and scripting. Enhance ITSM, CRM, and scoped applications with AI-powered use cases such as chat summarization, resolution note generation, knowledge article generation, response recommendations, and content generation.
- Workflow Integration: Integrate Virtual Agent and conversational AI with ServiceNow modules such as IT Service Management (ITSM).
- Scripting & APIs: Extend functionality using JavaScript, Glide APIs, UI policies, and RESTful web services.
- Testing & Optimization: Troubleshoot performance bottlenecks and manage update sets.
- Collaboration: Partner with business analysts and stakeholders to translate operational needs into responsive, user-friendly web and mobile solutions.
QUALIFICATIONS
- 5+ years of hands-on experience with ServiceNow, including dedicated experience with Now Assist.
- Knowledge of JavaScript, HTML/CSS, REST/JSON integrations, and Flow Designer.
- Understanding of Access Control Lists (ACLs), data models, update sets, and client scripts.
- Experience with AI Search, AI Agents, Prompt Engineering, LLMs, and Agentic AI.
- Experience with AI Agent Studio and GenAI platforms.
- ServiceNow Certified Application Developer (CAD).
NICE TO HAVES
- ServiceNow Certified System Administrator (CSA).
- ServiceNow AI Professional certification.
CLEARANCE
U.S. Citizen; Active DHS clearance or Top Secret DoD clearance.
WHY JOIN US
- Innovative Environment: Join a team that thrives on creativity and innovation, where your ideas are heard and encouraged.
- Meaningful Impact: Contribute to projects that directly impact federal agencies, driving positive change on a national scale.
- Dynamic Collaboration: Work alongside diverse experts who are passionate about pushing boundaries and making a difference.
- Agile Mindset: Embrace Agile methodologies that encourage flexibility, adaptability, and rapid growth.
- Learning Culture: Enjoy ongoing learning opportunities and professional development to expand your skill set.
- Cutting-Edge Technology: Engage with the latest technologies and tools in the data integration landscape.